Cassia Medical is able to offer both Telehealth and Telephone Services to eligible patients during the pandemic. We aim to provide eHealth services to assist patients in accessing healthcare services without the need to attend our practice in person.
Telehealth and eHealth
HealthDirect is easy to use and can be accessed from any phone, tablet, laptop or computer as long as you have access to a web browser, webcam/camera and microphone.
Please note some consults must be conducted via video conferencing to be eligible for Bulk Billing and Medicare Rebates.
To access video conferencing:
1. Book your appointment online or with our reception team. Either select or let our team know you would like your appointment via video.
2. On the day of your appointment our team will send you a link either via SMS or email to access your appointment
3. At the time of your appointment click the link on your device, and follow the prompts to enter the waiting room.
4. When your practitioner is ready, they will accept your call. You'll be able to see and hear your practitioner.
At the time of your appointment, your practitioner will call you from our practice number. If you miss the call please contact our reception team and they will either transfer you to your practitioner or work out another suitable time for you to take the call.
Please note Medicare does not fund all appointment types to be conducted via telephone. Please ask our reception team or your provider to avoid confusion.
If your practitioner provided you with a script, they will ask you what chemist you will collect it from. Our reception team will then provide the pharmacy with a copy of your script for you to collect.
You are also welcome to collect your script from reception.
Electronic scripts sent to via SMS or email are coming soon to provide you with more convenience.
Please be mindful email is not a secure system and care should be taken if you wish to have your health information sent via email.